FAQs

"I would like to order but I do not know my size. How do I find my size or measure my nails?"

Please refer to our Sizing Guide to understand how to measure your nails. You could also purchase one of our Sizing Kits to ensure the perfect fit.

"I measured my nails and none of the sizes below fit my hand. What do I do?"

If none of our pre made sizes do not fit your hands, please feel free to order your nails in a "custom size". Be sure to list your sizes (from thumb to pinky) in the notes section at checkout.

"How long do your press-ons last?" 

If applied with our complimentary sticky nail tabs, your set can last up to 1-3 days. They are perfect for special occasions and temporary wear.

If applied with our nail glue, your set can last up to 2-3 weeks. These are perfect if you want to wear a cute set without the damaging affects of acrylic.

Follow our application guide sent with your order, to properly apply your nails. 

**IF YOUR NAILS ARE NOT APPLIED PROPERLY, THEY WILL NOT STICK WELL!!**

"What comes with my nail purchase?"
Each set comes with a prep kit which includes a nail file, nail glue, a wooden cuticle pusher, and sticky tabs. 
Your order will also include: a business card, an application/removal guide, and a thank you card. 

"Do you offer custom sets?"

Yes in fact, we do! We offer color changes and custom sets. If you interest in ordering a custom set, please dm us on instagram @rawdollnailz or email us at rawdollnailz@gmail.com
When messaging us, please remember to send us your ideas or a picture reference of the set you would like. We will then let you know if we are able to do such set. I would hate to refund an order because we are unable to make your set.
**PLEASE DO NOT ORDER BEFORE WE LET YOU KNOW IT IS OKAY TO DO SO**
"I just received my nails and they do not fit. What do I do?"
If you nails do not fit, we cannot do anything about it unless we were the ones to make a mistake. We do not accept and returns!!
I am not responsible if you ordered the wrong size. It was your responsibility to carefully measure your nails correctly and read our policies. 
"Can I cancel my order?"
Orders cannot be cancelled no matter the situation. If you ordered the wrong size or shape, please let us know as soon as possible and WE will edit your order. 

"I've ordered a few weeks ago and haven't received the tracking information. When will I receive it?"

Processing can take up to 4 weeks so it is not unusual to not see your tracking information after 1-2 weeks upon ordering. Once your order is shipped out, you will automatically receive the tracking information in an email or SMS text message. After being shipped, your order should take 2-4 business days to arrive.

"I've ordered a few days ago and have yet to receive a confirmation email."

Before contacting us, please make sure you've checked the "promotions" and "spam" folder on your email account. It should most likely be there. If you still do not see it, dm us on instagram @rawdollnailz or email us at rawdollnailz@gmail.com 

Let us know your issue and we will first verify the email that you put under your order. If it is correctly verified, we will resend your email confirmation.