"I would like to order but I do not know my size. How do I find my size or measure my nails?"
"I measured my nails and none of the sizes below fit my hand. What do I do?"
If none of our pre made sizes do not fit your hands, please feel free to order your nails in a "custom size". Be sure to list your sizes (from thumb to pinky) in the notes section at checkout.
"How long do your press-ons last?"
If applied with our complimentary sticky nail tabs, your set can last up to 1-3 days. They are perfect for special occasions and temporary wear.
If applied with our nail glue, your set can last up to 2-3 weeks. These are perfect if you want to wear a cute set without the damaging affects of acrylic.
Follow our application guide sent with your order, to properly apply your nails.
**IF YOUR NAILS ARE NOT APPLIED PROPERLY, THEY WILL NOT STICK WELL!!**
"Do you offer custom sets?"
"I've ordered a few weeks ago and haven't received the tracking information. When will I receive it?"
Processing can take up to 4 weeks so it is not unusual to not see your tracking information after 1-2 weeks upon ordering. Once your order is shipped out, you will automatically receive the tracking information in an email or SMS text message. After being shipped, your order should take 2-4 business days to arrive.
"I've ordered a few days ago and have yet to receive a confirmation email."
Before contacting us, please make sure you've checked the "promotions" and "spam" folder on your email account. It should most likely be there. If you still do not see it, dm us on instagram @rawdollnailz or email us at firstname.lastname@example.org
Let us know your issue and we will first verify the email that you put under your order. If it is correctly verified, we will resend your email confirmation.